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General Questions

HydroTherapy takes advantage of the physical properties of water such as buoyancy, hydrostatic pressure, and thermodynamics to name a few.

HydroTherapy allows movement in the water that might not be possible on land due the positive effects of buoyancy which counter balances the negative effects of gravity. Hydrostatic pressure is the force that is exerted on the body when it is emerged in water. This pressure can help control/decrease swelling in an injured area and can also help increase the range of motion of a joint.

“Water is an efficient conductor, transferring heat 25 times faster than air. This thermal conductive property, in combination with the high specific heat of water, makes the use of water in rehabilitation very versatile because water retains heat or cold while delivering it easily to the immersed body type.”

Quoted from: Comprehensive Aquatic Therapy, Bruce Becker, MD and Andrew Cole MD.

HydroTraining takes advantage of the physical properties of water such as buoyancy, hydrostatic pressure, and viscosity to name a few.

HydroTraining allows for a high resistance, low impact environment to enhance a person’s physical training. The buoyancy of the water greatly decreases the impact forces your body is subjected to in traditional land based training methods thus allowing you to be physically active with a lower risk of injury. A body immersed in water essentially counter balances the downward effects of gravity with the upward force of buoyancy.

The effects of viscosity increase the resistance up to 12% making it harder to work out in the water compared to on land. Hydrostatic pressure is the force that helps reduce swelling in an injured body part.

The pools have varying depths to accommodate users. Our shallowest pool is 51″ (1.30m) deep, and our deepest is 60″ (1.52m). You must also consider how much buoyancy support you may require. Please check with the staff to see what is appropriate for you.

For the physiotherapy services, there is no age restriction. To use the pools and the underwater training equipment, the minimum age is 14.

Please note: due to the water depth in the various pools and the internal height of the equipment, a user of any age may find it difficult to use the equipment.

To book equipmental rentals or training, either call us at 613-820-8228 or sign-up and use our online Self-Serve Booking System.

To book an physiotherapist appointment – call us at 613-820-8228 and we will gladly book you in. Online booking for physiotherapy is still in development.

Yes. You can book a session with one of our trainers to have a personal program designed for you based on your needs and interests.

Membership and Fees

Yes, there is an annual membership fee. This membership allows you to purchase equipment rental passes and register for classes. Please refer to Memberships for current pricing.

Yes. Everyone’s first visit is free of charge. This gives you a chance to try out the equipment and see if you are comfortable using it. This in-pool orientation will cover proper use and safety aspects of the the Hydro equipment including the underwater treadmill, underwater bike, and swim current. This session is by appointment only and is provided on an individual basis.

Yes. We offer discount when buying multiple passes for equipment rentals. (Please note that passes are equipment specific. i.e. A bike pass can only be used for bike rentals, and cannot be applied towards use of the treadmills or swim current.)

10-Pack: Buy 10, get 1 free (for a total of 11 passes)
15-Pack: Buy 15, get 2 free (for a total of 17 passes)
20-Pack: Buy 20, get 3 free (for a total of 23 passes)

No. A pass is not transferable and can only be used by the pass holder.

We currently accept cash, cheque, Interac, Visa, MasterCard, and American Express.

Personal Training:
Appointments cancelled 24 hours or more prior to the designated training times will be cancelled free of charge. If an appointment is cancelled within 24 hours of that appointment, the full price of the appointment will be charged. If a scheduled appointment is missed without notice, the full price of the appointment will be charged.

We require 48 hours notice when cancelling a physiotherapy appointment. If an appointment is cancelled within 48 hours of the appointment starting time, a $50.00 fee per 30 minutes of appointment time will be charged.

We require 48 hours notice when cancelling a massage appointment. If an appointment is cancelled within 48 hours of the appointment starting time, a flat $50.00 fee will be charged.


The Canadian Physiotherapy Association defines physiotherapy as “The management & prevention of many physical problems caused by illness, disease, sport & work related injury, aging and long periods of inactivity.”

An initial physiotherapy session typically includes a thorough assessment, the development of a clinical impression, and the incorporation of an individualized treatment plan and goals with input from the client.

The initial visit will be 60 minutes with no additional charge for multiple injuries. Subsequent sessions (depending on your condition) will be 30 minutes.

The frequency and length of your treatment will depend on several factors, including the nature and severity of your condition. Your therapist may provide you with a better idea of a timeframe when you come in for your first appointment and discuss your treatment goals with you.

Yes. All our physiotherapists are registered with the College of Physiotherapists of Ontario and are licensed to practice in Ontario.

Yes, sports injuries are one of the many conditions we treat.

No. You do not require a doctor’s referral to be treated by a physiotherapist. However, if you have an extended health care plan, your insurer may require a doctor’s referral in order to reimburse you for the physiotherapy treatment.

Yes. The facility is accessible. A lift is available to help you move to the first deck level.

Your therapist will take a thorough history and review your current condition(s). Any relevant assessments will then be performed to determine goals specific to your individual needs.

Please bring comfortable clothes that will allow the therapist to see the area to be treated (i.e. for leg, foot or lower back bring a pair of shorts; for upper back, chest, or shoulder bring a tank top or sports bra). In addition, please bring your physiotherapist referral if you saw your doctor prior to coming to physiotherapy, as well as copies of relevant medical test results (i.e. x-ray, MRI reports).

  • Please arrive 10 minutes before your appointment time to complete your new patient information sheet
  • Wear comfortable clothes that allow the therapist to see the area to be treated (e.g. shorts for leg/back injuries)
  • Bring your physician’s referral, if you have one (though not required)
  • Bring any relevant reports/test results (e.g. x-rays, ultrasound scan, MRI reports)
  • Provide any relevant medical history
  • Be prepared to stay 45 to 75 minutes for the initial assessment and treatment
  • Bring information on your WSIB claim, group insurance or motor vehicle accident insurance if applicable

Yes. We see the use of the pools as one of the core elements of the facility. Please refer to section to Why HydroTherapy to see why and how we use the pools in our treatments.

What should I wear/bring?

You can wear a bathing suit or a light t-shirt and shorts. Walking or running can be done in bare feet or with indoor running/water shoes. If your shoes have been worn outside or have any sign of dirt they will not be allowed into the water. Loaner shoes are available for the orientation session only.

You can wear a bathing suit or a light t-shirt and shorts. If you will be on the bikes for a longer period of time, we suggest that you wear longer shorts to avoid chaffing. Indoor running or water shoes are also advisable. If your shoes have been worn outside or have any sign of dirt they will not be allowed into the water. Loaner shoes are limited.

You can wear a bathing suit or light t-shirt and shorts. Please review the previous questions for appropriate attire for the underwater treadmill and bike.
If performing an analysis on the treadmill, the requirements for shoes or barefoot may differ. This in part depends on the analysis being done as well as your ability to move underwater wearing shoes.

Please bring your own towels as there is no towel service provided at the facility.


You should check with your insurance provider but in most cases it is covered as it is a treatment type under physiotherapy.

Physiotherapists are primary health care practitioners and therefore offer direct access to physiotherapy services without the need for a physician’s referral. Some extended health insurance plans require a physician’s referral; please check your insurance plan if in doubt.

LiquidGym direct bills through Telus-Health for our massage and physiotherapy appointments.

If your insurance company is registered with Telus-Health, and also accepts electronic billing, we can submit the claim for you.

You will only be required to pay any remainder not covered.

If you have secondary insurance coverage, we are not able to direct bill any remaining amounts.

If your direct bill submission is declined, you will be responsible for the full payment of your appointment.

Self-Serve Booking System

You will need to have an email address on file with us and then just ask the office to enable your account.

See the How-to for help. If you are still having problems, please contact the office.

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